- Online wine store.
Wines are available online by the bottle. The hand-picked, specialised products and premium price positioning gives the company a USP that focuses on quality, however it is difficult to compete in this market with major supermarket retailers that also sell wine online.
- Online wine related accessories.
Accessories such as wine cases and gift bags can be bought on the DRW website. These accessories are a good opportunity to cross sell, however with the shipping at £10 for each purchase it may be impractical to sell these alone.
- Wine tasting events.
DRW specialise in wine tasting events for corporate clients. Targeting only corporate clients could be seen a missed opportunity to target a wider audience of wine-enthusiasts, however it is good to have a select/niche target audience. These events make the company most of its profits, with 2 events per month on average (currently), therefore this is our most important PSO.
- Increase DRW social media presence.
Facebook likes: 124 to 500, Twitter followers: 124 to 500, linked-in followers: 8 to 100. Increasing online presence helps to increase in W.O.M communication and interaction with potential clients. This can increase customer retention, however for DRW in the past there has been no correlation between increased followers and acquisition of new customers, so this isn’t our most important objective.
- Rank on the first page of Google for searches such as ‘wine tasting Manchester’ and ‘Languedoc/Roussillon wines’.
Using SEO would benefit DRW as it would help them rank higher on Google and increase their potential client base. DRW could build a strategy around targeting certain key words on their website (www.dustyroadwines.co.uk) to increase ranking. One disadvantage is that it can be difficult to rank on Google due to competition, however as ‘the best SEO keyword strategy is to target keyword phrases that are more modest in popularity,’ using less popular words/phrases would help DRW rank higher.
- Grow ‘Mail Chimp’ emailing marketing campaign.
DRW can target and encourage direct response from potential clients using email marketing. We have analysed how much traffic is coming in from the current email marketing campaigns, and the average email open rate of subscribers is at 30%, (14% more than industry average) and click through rate is at 3%. Paying for mailing lists may be seen as a disadvantage, however we think this could be the most successful way of acquiring customers for DRW, and are prioritising this as the most important objective.
Danielle Mason- 12110145
Bethany Howard- 12017116
Charlotte Fryer- 12074240